Operations & Service Management Co-Op (with Field Experience)

LOOKING TO BRIDGE THE GAP BETWEEN BUSINESS THEORY AND REAL-WORLD OPERATIONS?

This Co-Op is your opportunity to step inside a fast-paced service company and get direct

experience in business operations, team management, customer service, and system

improvement—all while seeing firsthand how a successful service business runs, grows, and delivers value.

We’re looking for a driven Business Administration student who’s ready to learn, contribute, and grow through a unique blend of in-office and in-field experience.

DESCRIPTION OF DUTIES:

  • Gain Real Operational Insight: Work directly with our management team and service crews to understand how day-to-day operations function—both in the office and out on job sites.
  • Job Oversight & Quality Execution: Help manage service projects to completion— ensuring quality standards, timelines, and customer satisfaction are consistently met.
  • SOP Development & Business Systems: Collaborate with team members to document and refine Standard Operating Procedures (SOPs) and internal workflows based on your observations and staff interviews.
  • Customer Experience Management: Participate in resolving customer concerns, maintaining communication and ensuring each interaction reflects our commitment to service excellence.
  • Quoting to Cashflow: Learn the full customer cycle—from quoting and scheduling to invoicing and payment tracking—gaining insight into real-world business processes.
  • Business Support Functions: Assist with administrative tasks such as internal
  • communication, email and phone support, scheduling, documentation, and reporting.
  • Fleet & Safety Coordination: Support vehicle maintenance tracking, safety meeting organization, and compliance across the service team.

SKILLS AND REQUIREMENTS:

  • Currently enrolled in a Business Administration or Commerce Co-Op program
  • Interested in small business operations, service management, and systems development
  • Excited by the opportunity to work in both office and field environments
  • Organized, proactive, and eager to make meaningful contributions
  • A confident communicator, both in writing and in person
  • Skilled with Microsoft Excel and Word (bonus for experience with CRM systems or scheduling software)
  • A quick learner who thrives in dynamic environments
  • Able to drive a cargo van and have a clean driver’s record
    • Able to lift and move up to 50 lbs on occasion
    • Comfortable standing, sitting, walking, crouching, or climbing when needed in the field

COMPENSATION:

  • Competitive compensation at $21/hour
  • An inclusive pro-employee, friendly work environment with high level of job satisfaction
  • Term: Minimum 16 weeks, 40 hours/week
  • Close knit company culture
  • Fun and interactive team building activities such as puzzle rooms, golf, bowling, hockey games and team breakfasts

WHAT YOU’LL GAIN

  • Practical experience in business operations, scheduling, project coordination, and customer service
  • The chance to develop and implement real systems and SOPs used daily by the business
  • Exposure to leadership, communication, and process improvement in a small, agile company
  • An understanding of how great customer experience is delivered in a service-based business
  • A competitive edge as you head into your future career—whether in operations, consulting, management, or entrepreneurship

READY TO SEE HOW THE BUSINESS WORLD REALLY WORKS?

Apply now with your resume and a short cover note about why you’re excited to take this opportunity. We’re looking for someone who’s organized, energic, and curious about business—not just from a textbook, but from the ground up.

APPLICATION:

If this sounds like you, click the Apply Now link below and send us your résumé.

Apply Now